QUALITY

We follow closely to the Quality Management principles, a top down approach guide for everyone in the organisation as to how we should provide products and services to our customers. 

1.    Customer focus

The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.

2.    Leadership

Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.

3.    Engagement of people

Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.

4.    Process approach

Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.

5.    Improvement

Successful organizations have an ongoing focus on improvement.

6.    Evidence-based decision making

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

7.    Relationship management

For sustained success, an organization manages its relationships with interested parties, such as suppliers.

In Cosmo, we do not compromise with our quality.